@extends('agent.layouts.app')
@section('title', str(translate('Ticket #{number}', 'tickets'))->replace('{number}', $ticket->id))
@section('back', route('agent.tickets.index'))
@section('content')
    <div class="row g-3">
        <div class="col-12 col-xl-8">
            <div class="row row-cols-1 g-3">
                @foreach ($ticket->replies as $reply)
                    <div class="col">
                        <div class="card-v p-4">
                            <div class="p-2">
                                <div class="mb-4">
                                    <div class="row row-cols-auto justify-content-between align-items-center g-3">
                                        <div class="col">
                                            <div class="tickets-user">
                                                <img src="{{ $reply->user->getAvatar() }}"
                                                    alt="{{ $reply->user->getName() }}" />
                                                <span class="h6 mb-0">{{ $reply->user->getName() }}</span>
                                                @if (!$reply->user->isUser())
                                                    <div class="badge bg-primary ms-2">{{ translate('Support', 'tickets') }}
                                                    </div>
                                                @endif
                                            </div>
                                        </div>
                                        @if (!$loop->first)
                                            <div class="col">
                                                <time class="text-muted small">{{ dateFormat($reply->created_at) }}</time>
                                            </div>
                                        @endif
                                    </div>
                                </div>
                                <div class="ticket-content">
                                    @if ($loop->first)
                                        <h5 class="mb-3">{{ $ticket->subject }}</h5>
                                    @endif
                                    <div class="tickets-paragrah">
                                        @php
                                            $purifier = new \HTMLPurifier();
                                            $safeReplyBody = $purifier->purify($reply->body);
                                        @endphp
                                        {!! nl2br(e($safeReplyBody)) !!}
                                        @if ($reply->attachments->count() > 0)
                                            <div class="mt-4">
                                                <h6 class="text-dark mb-3">{{ translate('Attached files', 'tickets') }}:
                                                </h6>
                                                <div class="row g-2">
                                                    @foreach ($reply->attachments as $attachment)
                                                        <div class="col-lg-6">
                                                            <a href="{{ route('agent.tickets.download', [$ticket->id, $attachment->id]) }}"
                                                                class="ticket-file text-muted d-block bg-light p-3 border rounded-2 h-100">
                                                                <div class="row align-items-center g-2">
                                                                    <div class="col-auto">
                                                                        <div class="ticket-file-icon">
                                                                            <i class="fa fa-file-alt"></i>
                                                                        </div>
                                                                    </div>
                                                                    <div class="col">
                                                                        <div class="ticket-file-meta">
                                                                            <h6 class="mb-0">
                                                                                {{ shorterText($attachment->name, 40) }}
                                                                            </h6>
                                                                        </div>
                                                                    </div>
                                                                    <div class="col-auto">
                                                                        <i class="fa fa-download"></i>
                                                                    </div>
                                                                </div>
                                                            </a>
                                                        </div>
                                                    @endforeach
                                                </div>
                                            </div>
                                        @endif
                                    </div>
                                </div>
                            </div>
                        </div>
                    </div>
                @endforeach
                <div class="col">
                    <div class="card-v p-4">
                        <div class="p-2">
                            <h5 class="mb-3">{{ translate('Reply', 'tickets') }}</h5>
                            <form action="{{ route('agent.tickets.reply', $ticket->id) }}" method="POST"
                                enctype="multipart/form-data">
                                @csrf
                                <div class="row g-3 mb-3">
                                    <div class="col-lg-12">
                                        <textarea name="message" class="form-control" rows="5">{{ old('message') }}</textarea>
                                    </div>
                                    <div class="col-lg-12">
                                        <div class="attachments">
                                            <div class="attachment-box-1">
                                                <label class="form-label">{{ translate('Attachments', 'tickets') }}
                                                    ({{ $settings->tickets->file_types }}) </label>
                                                <div class="input-group">
                                                    <input type="file" name="attachments[]"
                                                        class="form-control form-control-md">
                                                    <button id="addAttachment" class="btn btn-outline-secondary"
                                                        type="button">
                                                        <i class="fa fa-plus"></i>
                                                    </button>
                                                </div>
                                            </div>
                                        </div>
                                    </div>
                                </div>
                                <button class="btn btn-primary btn-md">{{ translate('Send', 'tickets') }}</button>
                            </form>
                        </div>
                    </div>
                </div>
            </div>
        </div>
        <div class="col-12 col-xl-4">
            <div class="card-v p-4 mb-3">
                <div class="border-bottom pb-3 mb-3">
                    <h6 class="mb-0">{{ translate('User details', 'tickets') }}</h6>
                </div>
                <div class="text-center">
                    <div class="mb-3">
                        <img src="{{ $ticket->user->getAvatar() }}" alt="{{ $ticket->user->getName() }}"
                            class="rounded-circle" width="80px" height="80px">
                    </div>
                    <h5>{{ $ticket->user->getName() }}</h5>
                    <p class="mb-0 text-muted">{{ $ticket->user->email }}</p>
                </div>
            </div>
            <div class="card-v p-4">
                <div class="p-2">
                    <div class="border-bottom pb-3 mb-3">
                        <div class="row row-cols-auto align-items-center justify-content-between g-2">
                            <div class="col">
                                <h6 class="mb-0">
                                    {{ str(translate('Ticket #{number}', 'tickets'))->replace('{number}', $ticket->id) }}
                                </h6>
                            </div>
                            <div class="col">
                                @if ($ticket->isOpened())
                                    <span class="badge bg-primary">{{ translate('Opened', 'tickets') }}</span>
                                @else
                                    <span class="badge bg-danger">{{ translate('Closed', 'tickets') }}</span>
                                @endif
                            </div>
                        </div>
                    </div>
                    <div class="row row-cols-1 justify-content-between align-items-center g-3">
                        <div class="col">
                            <div class="row row-cols-auto justify-content-between">
                                <div class="col">
                                    {{ translate('Priority', 'tickets') }}:
                                </div>
                                <div class="col">
                                    <time class="text-muted small">{{ $ticket->getPriority() }}</time>
                                </div>
                            </div>
                        </div>
                        <div class="col">
                            <div class="row row-cols-auto justify-content-between">
                                <div class="col">
                                    {{ translate('Department', 'tickets') }}:
                                </div>
                                <div class="col">
                                    <time class="text-muted small">{{ $ticket->department->name }}</time>
                                </div>
                            </div>
                        </div>
                        <div class="col">
                            <div class="row row-cols-auto justify-content-between">
                                <div class="col">
                                    {{ translate('Created Date', 'tickets') }}:
                                </div>
                                <div class="col">
                                    <time class="text-muted small">{{ dateFormat($ticket->created_at) }}</time>
                                </div>
                            </div>
                        </div>
                        <div class="col">
                            <div class="row row-cols-auto justify-content-between">
                                <div class="col">
                                    {{ translate('Last Activity', 'tickets') }}:
                                </div>
                                <div class="col">
                                    <time class="text-muted small">{{ dateFormat($ticket->updated_at) }}</time>
                                </div>
                            </div>
                        </div>
                    </div>
                    <div class="border-top pt-3 mt-3">
                        @if ($ticket->isOpened())
                            <form action="{{ route('agent.tickets.close', $ticket->id) }}" method="POST">
                                @csrf
                                <button class="btn btn-danger btn-md w-100 action-confirm mb-3">
                                    <i class="fa-regular fa-circle-xmark me-1"></i>
                                    {{ translate('Close ticket', 'tickets') }}
                                </button>
                            </form>
                        @endif
                        <button class="btn btn-secondary btn-md w-100" data-bs-toggle="modal"
                            data-bs-target="#transferModal"><i
                                class="fa-solid fa-share me-2"></i>{{ translate('Transfer', 'tickets') }}</button>
                    </div>
                </div>
            </div>
        </div>
    </div>
    <div class="modal fade" id="transferModal" tabindex="-1" aria-labelledby="transferModalLabel" aria-hidden="true">
        <div class="modal-dialog modal-dialog-centered">
            <div class="modal-content">
                <div class="modal-header">
                    <h5 class="modal-title" id="transferModalLabel">
                        {{ str(translate('Transfer ticket #{number}', 'tickets'))->replace('{number}', $ticket->id) }}</h5>
                    <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
                </div>
                <div class="modal-body">
                    <form id="transferForm" action="{{ route('agent.tickets.transfer', $ticket->id) }}" method="POST">
                        @csrf
                        <select name="department" class="form-select form-select-md">
                            @foreach ($departments as $department)
                                <option value="{{ $department->id }}"
                                    {{ $ticket->department->id == $department->id ? 'selected' : '' }}>
                                    {{ $department->name }}
                                </option>
                            @endforeach
                        </select>
                    </form>
                </div>
                <div class="modal-footer">
                    <button type="button" class="btn btn-outline-secondary"
                        data-bs-dismiss="modal">{{ translate('Cancel', 'tickets') }}</button>
                    <button form="transferForm"
                        class="btn btn-primary action-confirm">{{ translate('Transfer', 'tickets') }}</button>
                </div>
            </div>
        </div>
    </div>
    @push('top_scripts')
        <script>
            "use strict";
            const ticketsConfig = {!! json_encode([
                'max_file' => $settings->tickets->max_files,
                'max_files_error' => str(translate('Max {max} files can be uploaded', 'tickets'))->replace(
                    '{max}',
                    $settings->tickets->max_files,
                ),
            ]) !!}
        </script>
    @endpush
@endsection